Mobile Field Service and Field Force Automation Software

mobile field service
Syclo Mobile Field Service Product for SAP CRM Selected by Medical System Supplier 
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CRM Field Service

SMART SERVICE MGR SAP VERSIONPaperless Productivity, Do More Work

 At Syclo, we understand the need for field service organizations to stay competitive and maximize service margins. Not only do you want to build long-term, sustainable customer relationships, but you're striving to be more efficient with faster resolutions and meet tighter service level agreements.  Arm workers with real-time CRM customer, equipment and service data they need to show up at your customer sites prepared and able to complete service orders in a single visit.

Increase Service Margins

With Syclo's SMART Mobile Suite your field workforce can maximize your service margins (profitability/revenue) on every call. Armed with data in the palm of their hands, field techs optimize travel, increase first-time fix rates, recognize up-sell opportunities and communicate in real-time – all of which saves your organization time and money, making it significantly more profitable.

  • Capture & Confirm Billable Services & Parts
  •  Up-sell Opportunities & Shorter Billing Cycles

Enhance Customer Service

By definition field service organizations strive to make customers happy by completing repairs or preventing breakdowns. Do service fast and right, your organization guarantees sustainable repeat business. Fail and you fall jeopardy to competitors. Syclo's SMART Mobile Suite gives your organization the edge it needs to satisfy customer demands and soaring service level agreements.

  • Service Technicians Show Up Prepared
  • First Time Service Resolution
  • Onsite Order Closure & Confirmations

Real-time Data Access & Capture

Communication can be challenging when the majority of your workforce is remote. Syclo's SMART Mobile Suite can help bridge the conversational gap between headquarters and field service workers. SMART extends leading Customer Relationship Management (CRM) systems to handheld devices, tablets and laptops allowing service techs to access, update, capture and transmit instant data.

  • Easy-to-use Workflow Aids Data Capture
  • Push out Real-time Updates and Schedule Changes
  • When Needed Work Online, Offline or Occasionally Connected