Mobile Field Service Software for your CRM System
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Syclo Mobile Field Service Product for SAP CRM Selected by Medical System Supplier
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Superior Field Service with Mobile Technology
Mobile offers field service workers a better, paperless way to access and capture vital service data as they work. From service order assignment to completion, they have real-time (or offline) views into relevant customer, service and equipment data at the point of performance.
Armed with the information they need to show up prepared to do the job right the first time, your field service technicians can increase productivity, serve your customers better and generate more revenue – all while saving your organization money.
- Satisfy and retain customers with immediate, first-visit resolution
- Complete service onsite by capturing travel, expenses, repair time, materials used, category of service and customer's signature
- Full views at the point of performance into service order priority, equipment installations, service history and customer entitlements from warranties, SLAs and contracts
- Ensure accuracy and timeliness of data sent back and forth between dispatch and technician
- Capture all billable services for faster collections and enable techs to up-sell while with customers
SMART Service Manager gives field technicians intuitive, paperless mobile workflow to manage their service orders using wizards, look-ups, drop-downs, menus and more. They're prompted to record details like status changes, materials used and problems/actions.
Real-time or offline, techs know what a customer is entitled to, what equipment they have installed, which service needs to be performed and how it should be billed.
Accurate Onsite Data Access & Capture
Extend Your CRM: SMART Service Manager offers tight integration to leading Customer Relationship Management (CRM) systems, so you benefit from full enterprise views with one system coordinating and communicating between your field techs, call center, dispatch and headquarters.
Works Regardless of Connectivity: Field service organizations rely on the immediate transfer of data. With SMART Service Manager, you can sync with every entry or set your devices to sync at regular intervals. Your workers can even work unconnected should they be in an area where wireless isn't available – we house data on the device, so they work the same regardless.
Satisfy & Retain Customers: Workers arrive up-to-speed on customer equipment, contract/warranty obligations, history, parts needed and more, so they're prepared to complete the job in just one visit.